Shipping policy

Shipping Policy
Effective Date: April 13, 2026

At Diakonia & Co., every order is prepared with care and intention. From our hands to your home, we are committed to creating a seamless and thoughtful delivery experience.

Processing Time
Orders are typically processed within 1–3 business days. During product launches or high-volume periods, processing times may be slightly extended.

Shipping Time
Once shipped, most orders arrive within 3–7 business days, depending on your location and selected shipping method.

Shipping Rates
Shipping rates are calculated at checkout based on your location and delivery preference.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. Diakonia & Co. is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Stolen Packages
Once a package has been transferred to the shipping carrier, Diakonia & Co. is not responsible for lost or stolen items. If your tracking shows delivered but you cannot locate your package, we recommend checking with neighbors or contacting your local carrier.

If you need assistance, we are always here to help guide you through next steps.

Delays
While we do our best to ensure timely delivery, shipping delays may occur due to carrier issues, weather, or high-demand periods. We appreciate your patience and understanding.

Contact
For any shipping-related questions, please contact us at:
support@diakoniaandco.com

A Note From Us
Diakonia means service. Every order is handled with care, and we are grateful for the opportunity to serve you in even the smallest details.

— Diakonia & Co.