Refund policy

Return & Exchange Policy
Effective Date: April 13, 2026

At Diakonia & Co., each product is created with care and intention. Due to the nature of our items, we do not accept returns.

Exchanges & Store Credit
While we do not offer returns, exchanges or store credit may be available within 7 days of your delivery date.

To request an exchange or store credit, please contact us at support@diakoniaandco.com with your order details. All requests are reviewed on a case-by-case basis.

Damaged Items
If your order arrives damaged, we sincerely apologize.

Please email us within 48 hours of delivery at support@diakoniaandco.com, including photos of the item and packaging. We will make it right as quickly as possible.

A Note From Us
Diakonia means service. While our policies are designed to protect the integrity of our products, our heart is always to care for you well and handle every situation with thoughtfulness and grace.

Thank you for supporting Diakonia & Co.